What Services Can the CCSV Cover? (A Practical Guide)

After receiving the Community CareService Voucher (CCSV) certificate from the Social Welfare Department (SWD), many families ask the same question:

“What exactly can this voucher be used for?”

Today, CCSV services are far more mature and comprehensive than many people realise. It’s no longer limited to meal delivery or basic home help. The scheme now supports a broad spectrum of services—from professional clinical nursing to evening and overnight support, depending on the service package and the recognised service provider (RSP).

A key strength of the CCSV Scheme is the “money-following-the-user” model: eligible elderly persons can choose (and switch) service providers and adjust service items and service volumes based on changing needs. 

In this article, we will break down:

  1. 1. the two major service modes (home vs centre),
  2. 2. the six core service categories commonly covered under CCSV, and
  3. 3. practical tips on choosing the right provider and service mix to maximise voucher value.


Core Concept: Home-based vs Centre-based (and Mixed Mode)

CCSV services generally fall into two main modes:

1) Centre-based (Day Care Centre)

The elderly person attends a day care centre within their district during daytime.

Pros

  • •  Social interaction and group activities
  • •  Meals provided
  • •  Access to rehabilitation equipment and centre facilities

Cons

  • •  Restricted by centre operating hours (often “office hours”)
  • •  Requires transport arrangements and escorting
  • •  More physical demand for frail elders

2) Home-based (Services delivered at home)

Professionals visit the elderly person’s home to provide services.

Pros

  • •  No travel burden for the elderly person
  • •  More flexible scheduling (some providers may offer evening services)
  • •  More private, 1-on-1, personalised care in a familiar environment

Why Home-Based Care is Winning in 2026

To ensure maximum safety and comfort, many families are switching to a home-based care model. This approach focuses on professional support delivered directly to the doorstep, eliminating travel fatigue and infection risks associated with crowded centers.


The 6 Core Service Categories Commonly Covered by CCSV

1) Rehabilitation (Rehab Therapy)

One of the highest-value applications of the CCSV.

What it can include

  • •   Assessment and training by registered Physiotherapists (PT) / Occupational Therapists (OT)
  • •   Post-stroke rehabilitation
  • •   Mobility improvement and fall-prevention training
  • •   Training for Parkinson’s disease
  • •   Cognitive training for dementia-related needs

How YDCare approaches it

  • •   Practical home-based recommendations based on the living environment (e.g., bathroom thresholds, bed height, transfer routes)
  • •   Pain-focused support options to relieve chronic joint discomfort (when clinically appropriate)

2) Nursing Care (Clinical / Medical Nursing)

For elders with medical needs—this is a professional area that cannot be replaced by general caregiving.

What it can include (RN/EN home visits)

  • •   Wound care (e.g., pressure injury care)
  • •   Tube changes (e.g., nasogastric tube, urinary catheter)
  • •   Medication management and injections (e.g., insulin)
  • •   Peritoneal dialysis support (as appropriate and per care plan)

How YDCare strengthens safety

  • •   Case oversight and care planning support through experienced clinical supervision, so home visits are not isolated tasks but part of a monitored plan.

3) Personal Care (Daily Living Assistance)

Hands-on support that reduces family workload and physical strain.

What it can include

  • •   Bathing, hair washing, dressing
  • •   Changing continence products
  • •   Feeding assistance
  • •   Transfers (bed ↔ chair), toileting support

Quality assurance focus

  • Clear staff selection standards and structured reporting/handovers so families can track daily condition changes more transparently.

4) Home Support Services (Practical Living Support)

Helps solve day-to-day problems at home.

What it can include

  • •   Light home cleaning (focused on the elderly person’s living area)
  • •   Shopping/errand support
  • •   Meal delivery (depending on provider scope)

Please note: Service quotas may apply. To ensure comprehensive care, the CCSV is not intended to be used exclusively for household cleaning.


5) Escort Service (Medical Appointment Escort)

Relieving Caregiver Burnout: Professional accompaniment services that free you from the physical and logistical strain of medical appointments.

What it can include

  • •   Escorting the elderly person to hospital/clinic appointments
  • •   Helping with registration/queueing
  • •   Medication pick-up

The Gold Standard of Escort Services:

A truly professional escort service goes beyond transportation. It acts as the family’s "eyes and ears," ensuring all medical instructions are accurately recorded and communicated back with total clarity.  


6) Carer Support & Respite (Including Short-term Relief)

Often overlooked, but the key to a sustainable caregiving journey.

What it can include

  • Short home-based respite care so the primary caregiver (spouse/children) can rest or run errands

Bridging the Critical Gap: Specialist Nighttime & Overnight Support  

    Most traditional services overlook a crucial reality: care needs don't end at sunset. For elders facing sundowning, nocturnal wandering, or frequent nocturia, families require vigilant overnight supervision rather than standard daytime help. YDCare manages these specific nighttime risks, providing a rare but essential lifeline for exhausted primary caregivers.  


Reference: Matching Service Type to Staff Qualifications

Service Type

Typical Staff Qualification

Suitable Scenarios

Professional Rehabilitation

Registered PT / OT / Speech Therapist

Stroke rehab, post-fracture surgery, swallowing difficulty

Medical Nursing

Registered Nurse (RN) / Enrolled Nurse (EN)

Complex wounds, tube care, injections

Personal Care

Health Worker / Care Assistant

Bathing, continence care, feeding, transfers

General Support / Escort

Home helper / Escort worker

Light cleaning, escorting, safety supervision


FAQ: Choosing Providers & Common Restrictions

Q1: Can I use more than one provider in the same month? (Mixed mode)

Yes. Under the current arrangement, a CCSV holder can purchase voucher services from up to two Recognised Service Providers (RSPs) in a calendar month, which increases flexibility. 

Common mixed approach

  • •   Daytime: NGO day care centre (social, activities)
  • •   Evenings / weekends: home-based bathing, personal care, escorting, respite cover
    This helps fill the “care gap” when day centres are closed.

Q2: Can CCSV cover services during hospitalisation?

By definition, CCSV is dedicated to community-based care. In the situation of hospitalization, voucher funding is generally not applicable to inpatient costs. We strongly advise families to coordinate with their Recognized Service Provider (RSP) regarding service pauses and post-discharge resumption to ensure a seamless transition back home.


Choosing “the right” service is not enough — choose “good” service

Maximize your 2026 CCSV potential. The key isn't just having the voucher—it's designing a precise service mix that mitigates nighttime risks and prevents caregiver burnout. 

Don't let your voucher value go to waste. If you’re struggling with complex schedules or nighttime care gaps, contact YDCare today. Our team can help you plan a practical, safe, and sustainable “ageing-in-place” care pathway.


More information about CCSV:

Maximizing Your CCSV Voucher: A Caregiver’s Checklist for Avoiding Service Misunderstandings

2026 CCSV Application Locations Directory (Hong Kong)

CCSV

最新消息

Chat with Us Now

Have more questions? Our Case Managers are happy to help.

English pages are being updated. Need help? Chat with a Case Manager.